October 2023

Steps to build a world-class technical support team

I’ve spent more than 9 years in a customer-facing role for one of the largest IT product companies in the world. I had the opportunity to successfully led multiple teams across different time zones (APGC/EMEA/North America) to deliver wonderful technical support experience for the cloud productivity suites that impact millions of users.  These are some […]

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Strong availability & durability using Azure data redundancy

Data redundancy in Azure storage helps to ensure the availability and durability of data services in case of any mishaps.  Multiple factors such as budget, availability requirements, data replication strategy, and geo-restrictions can influence determining the best redundancy options.    However, whatever option you go with; the redundancy settings will be applicable for all storage

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Enhanced soft delete for Azure backup – Public Preview

On October 13th, 2022; Microsoft announced the public preview of Enhanced soft delete for Azure backup. Well, soft delete is already a very useful feature in the Recovery service vault as if someone deletes the backup intentionally (malicious intent) or accidentally, the backup is preserved for 14 days by default (can be increased up to 180 days).

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