Here’s the summary of the Scrum framework: Roles: Artifacts: Events: Tools and Techniques: Process: This summary outlines the key elements of the Scrum framework, including roles, artifacts, events, and tools/techniques used in Scrum development.
Scrum Framework Summary Read More »
Here’s the process flow of project management, specifically following the Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK) framework. Here’s a categorized summary of the process: Initiation Phase: Planning Phase: Execution Phase: Monitoring and Control Phase: This summary outlines the key steps and processes involved in project management according to the PMBOK framework.
Project Management Lifecycle (PMBOK) Read More »
I’ve spent more than 9 years in a customer-facing role for one of the largest IT product companies in the world. I had the opportunity to successfully led multiple teams across different time zones (APGC/EMEA/North America) to deliver wonderful technical support experience for the cloud productivity suites that impact millions of users. These are some
Steps to build a world-class technical support team Read More »
What is a Product? “In marketing, a product is an object, or system, or service made available for consumer use as of the consumer demand; it is anything that can be offered to a market to satisfy the desire or need of a customer.” – Wikipedia In real life, a product can be anything physical such as a
An Introduction to Product Management Read More »
